Interpret the request
Strands structures the item, symptoms, hazards, likely fault areas, skills, tools, and uncertainty into a triage assessment.
Our safety approach
A helping hand. Never a safety shortcut.
Community repair runs on trust. RepairRelay helps with the coordination, while clear rules—and people—keep safety in the right hands.
When every check passes
A path to automatic assignment
- Low-risk mechanical repairs
- Textile and clothing repairs
- Furniture and bicycle repairs
- Medium-risk electrical repairs with an explicitly qualified volunteer
Always paused for human review
A person needs to take a look
- High-voltage equipment and microwaves
- Gas appliances
- Damaged lithium batteries
- Pressure systems
- Unknown hazards, unresolved uncertainty, or low-confidence triage
An eligible category is only the start. Skills, valid qualifications, tools, availability, workload, and session capacity must all pass before a repair is assigned.
Two different responsibilities
AI understands the report. Code holds the boundary.
A model’s confidence is not permission to act. The application independently checks the facts before reserving a volunteer or a session.
Apply deterministic checks
Application rules enforce safety and qualifications, check the available volunteers and sessions, and commit capacity only when eligible.
Keep people in control
A coordinator can decline for safety or arrange manual handling. There is no generic safety override. Each decision is recorded.